In the unfortunate case that your are not happy with your purchase, have no fear, we are here to help make you happy again. Just send us an email from the "contact us" page, or to help@waterboyz.com, or call us toll free 1-877-928-7299 and explain what the problem is and we will figure out the best way to make it right. If there is a problem with a damaged shipment, then please do not throw away the box as the shipping company will want to examine it. If you are returning something, it has to be in new condition with packaging and tags. Our address is:

Waterboyz
380 N. 9th Ave.
Pensacola, FL 32502

Our store hours are Mon-Thur. 10am-8pm,Fri. 10am-9pm,Sat. 9am-9pm,Sun. 12pm-6pm. Central Standard time.